Feedback Procedure

GSIC is committed to providing quality service to our customers and clients. We value your views and comments and aim to make continuous improvements to our services. The information and feedback we receive from clients help us understand and assess the level of quality of service we deliver.

We welcome both positive and negative feedback and appreciate that justified complaints offer us the opportunity to improve our services to clients.

We ensure that your feedback and/or complaints will be handled within the framework of fairness, courtesy, timeliness and effectiveness.

How to complain

Stage one

In the first instance, you should seek to resolve the issue with the relevant individual, department or GSIC branch office concerned. If you are unhappy with the outcome, you should progress to stage two.

Stage Two

If you are dissatisfied with the outcome of stage one please endeavor to forward your complaint to the General Manager of Golden Summit Immigration Consultancy. You can make your complaint in any of the ways listed below.

By email
complaints@goldensummitph.com
By mail
Joel M. Angon
 
General Manager
 
Golden Summit Immigration Consultancy
 
Ground Floor, Cebu CL Properties Building
 
14 Juana Osmeņa cor. J Llorente Sts.
 
Cebu City 6000, Philippines
By phone
+63 32 412 6636 - General Manager - Direct Line
By fax
+63 32 254 7859

To be able to help you effectively, we will need to know your full name, address and contact details at which we could respond.

Response times

We will acknowledge receipt of your complaint within 3 working days.

We will issue a full response within 7 working days.

If there is delay in responding, we will ensure that you are informed.

When things have gone wrong, we will do our best to resolve matters quickly and fairly.
We will:

  • explain what went wrong and why
  • apologize if appropriate
  • provide resolution whenever possible

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